Cisco Systems WFM manuales

Cisco systems WFM Manual de instalación (58 paginas)

Marca: Cisco-systems | Categoria: Software de base de | Tamaño: 0.83 MB |

Inglés

Tabla de contenidos

Contents

3

8 October 2007

8

Workforce Management Services

9

Tomcat Service

10

What’s New in This Version

11

WFM Documentation

12

Port Usage

13

Installation Guide

14

14 October 2007

14

System Requirements

15

October 2007 17

17

18 October 2007

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October 2007 19

19

System Capacity

20

Configuration Data

21

22 October 2007

22

Before You Install WFM

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24 October 2007

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October 2007 25

25

26 October 2007

26

Figure 1. Add a Port

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Overview

27

Verifying Prerequisites

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October 2007 29

29

Installing WFM

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Figure 4)

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32 October 2007

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Configuring WFM

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34 October 2007

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Figure 6. WFM Server

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October 2007 35

35

Figure 7. WFM Database

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36 October 2007

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October 2007 37

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Figure 9. Active Directory

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38 October 2007

38

To specify the CTI server:

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40 October 2007

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October 2007 41

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Figure 13. Unified CM

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Figure 14. Enter IP Address

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42 October 2007

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Database

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44 October 2007

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October 2007 45

45

Unified CCX Database

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October 2007 47

47

48 October 2007

48

Configuring Regional Settings

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50 October 2007

50

Table 11. Regional settings

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Figure 18)

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October 2007 53

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54 October 2007

54

Removing WFM

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56 October 2007

56

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