Cisco Systems OL-9420-01 Manual de usuario

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B-1
Troubleshooting Guide for Cisco Unified CallManager Release 5.0(2)
OL-9420-01
APPENDIX
B
Case Study: Troubleshooting
Cisco Unified IP Phone Calls
This appendix contains two case studies:
Troubleshooting Intracluster Cisco Unified IP Phone Calls
Troubleshooting Intercluster Cisco Unified IP Phone Calls
Troubleshooting Intracluster Cisco Unified IP Phone Calls
The case study in this section discusses in detail the call flow between two Cisco Unified IP Phones
within a cluster, called an intracluster call. This case study also focuses on Cisco Unified CallManager
and Cisco Unified IP Phone initialization, registration, and keepalive processes. A detailed explanation
of an intracluster call flow follows the discussion. The explanation of the processes are explained using
the trace utilities and tools discussed in Chapter 2, “Troubleshooting Tools.
This section contains the following topics:
Sample Topology
Cisco Unified IP Phone Initialization Process
Cisco Unified CallManager Initialization Process
Self-Starting Processes
Cisco Unified CallManager Registration Process
Cisco Unified CallManager KeepAlive Process
Cisco Unified CallManager Intracluster Call Flow Traces
Sample Topology
Given that you have two clusters named Cluster 1 and Cluster 2, the two Cisco Unified CallManagers in
Cluster 1 are called Unified CM3 and Unified CM4, while the two Cisco Unified CallManagers in
Cluster 2 are called Unified CM1 and Unified CM2.
The traces collected for this case study come from Unified CM1, which is located in Cluster 2, as shown
in Figure B-1. The basis for the call flow are the two Cisco Unified IP Phones in Cluster 2. The IP
addresses of these two Cisco IP Phones are 172.16.70.230 (directory number 1000) and 172.16.70.231
(directory number 1001), respectively.
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Indice de contenidos

Pagina 1 - Cisco Unified IP Phone Calls

B-1Troubleshooting Guide for Cisco Unified CallManager Release 5.0(2)OL-9420-01APPENDIXBCase Study: Troubleshooting Cisco Unified IP Phone CallsThis

Pagina 2 - Procedure

B-10Troubleshooting Guide for Cisco Unified CallManager Release 5.0(2)OL-9420-01Appendix B Case Study: Troubleshooting Cisco Unified IP Phone Ca

Pagina 3 - Self-Starting Processes

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Pagina 4

B-12Troubleshooting Guide for Cisco Unified CallManager Release 5.0(2)OL-9420-01Appendix B Case Study: Troubleshooting Cisco Unified IP Phone Ca

Pagina 5

B-2Troubleshooting Guide for Cisco Unified CallManager Release 5.0(2)OL-9420-01Appendix B Case Study: Troubleshooting Cisco Unified IP Phone Cal

Pagina 6

B-3Troubleshooting Guide for Cisco Unified CallManager Release 5.0(2)OL-9420-01Appendix B Case Study: Troubleshooting Cisco Unified IP Phone Cal

Pagina 7

B-4Troubleshooting Guide for Cisco Unified CallManager Release 5.0(2)OL-9420-01Appendix B Case Study: Troubleshooting Cisco Unified IP Phone Cal

Pagina 8

B-5Troubleshooting Guide for Cisco Unified CallManager Release 5.0(2)OL-9420-01Appendix B Case Study: Troubleshooting Cisco Unified IP Phone Cal

Pagina 9 - Call Flow Traces

B-6Troubleshooting Guide for Cisco Unified CallManager Release 5.0(2)OL-9420-01Appendix B Case Study: Troubleshooting Cisco Unified IP Phone Cal

Pagina 10 - Failed Call Flow

B-7Troubleshooting Guide for Cisco Unified CallManager Release 5.0(2)OL-9420-01Appendix B Case Study: Troubleshooting Cisco Unified IP Phone Cal

Pagina 11

B-8Troubleshooting Guide for Cisco Unified CallManager Release 5.0(2)OL-9420-01Appendix B Case Study: Troubleshooting Cisco Unified IP Phone Cal

Pagina 12 - OL-9420-01

B-9Troubleshooting Guide for Cisco Unified CallManager Release 5.0(2)OL-9420-01Appendix B Case Study: Troubleshooting Cisco Unified IP Phone Cal

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