Cisco Systems OL-14619-01 Manual de usuario

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Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Design Guide for Cisco Unity
Release 5.x
Revised May 6, 2008
Text Part Number: OL-14619-01
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Indice de contenidos

Pagina 1 - Design Guide for Cisco Unity

Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706 USAhttp://www.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 4

Pagina 2

xDesign Guide for Cisco Unity Release 5.xOL-14619-01Preface Additional Cisco Unity Documentation, System Requirements, and Supported Hardware and Sof

Pagina 3 - CONTENTS

8-2Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 8 Voice-Recognition Access to Cisco Unity

Pagina 4 - Contents

CHAPTER9-1Design Guide for Cisco Unity Release 5.xOL-14619-019Migrating to Cisco Unity from Another Voice-Messaging SystemWhen the customer is replaci

Pagina 5

9-2Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 9 Migrating to Cisco Unity from Another Voice-Messaging System • The supporting

Pagina 6

IN-1Design Guide for Cisco Unity Release 5.xOL-14619-01INDEXAalternate extensions 6-32alternate MWIs 6-33audio codecsaffect on file size 3

Pagina 7 - Configuration

IndexIN-2Design Guide for Cisco Unity Release 5.xOL-14619-01EExchangeActive Directory considerations 4-5considerations 4-7considerations with

Pagina 8

IndexIN-3Design Guide for Cisco Unity Release 5.xOL-14619-01speech access to Cisco Unity 8-1standby redundancycompared to failover 7-1diagram

Pagina 9 - Document Conventions

IndexIN-4Design Guide for Cisco Unity Release 5.xOL-14619-01

Pagina 10 - OL-14619-01

xiDesign Guide for Cisco Unity Release 5.xOL-14619-01PrefaceObtaining Documentation, Obtaining Support, and Security GuidelinesFor information on obta

Pagina 11 - Guidelines

xiiDesign Guide for Cisco Unity Release 5.xOL-14619-01Preface

Pagina 12

CHAPTER1-1Design Guide for Cisco Unity Release 5.xOL-14619-011Design Guide OverviewThe following table lists the feature areas that affect the design

Pagina 13 - Design Guide Overview

1-2Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 1 Design Guide Overview Interoperating with or migrating from other voice-messagin

Pagina 14

1-3Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 1 Design Guide Overview

Pagina 15

1-4Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 1 Design Guide Overview

Pagina 16

CHAPTER2-1Design Guide for Cisco Unity Release 5.xOL-14619-012Cisco Unity Concepts • How Cisco Unity Works, page 2-1 • Characteristics of Unified Me

Pagina 17 - Cisco Unity Concepts

2-2Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 2 Cisco Unity Concepts Characteristics of Unified Messaging and Voice Messaging Sy

Pagina 18 - Voice Messaging

2-3Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 2 Cisco Unity Concepts Hardware Components of a Cisco Unity SystemThe message stor

Pagina 19

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMM

Pagina 20 - Phone Systems)

2-4Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 2 Cisco Unity Concepts Hardware Components of a Cisco Unity SystemCisco Unity can

Pagina 21

2-5Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 2 Cisco Unity Concepts Hardware Components of a Cisco Unity Systeminformation). Al

Pagina 22 - Where Cisco Unity Stores Data

2-6Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 2 Cisco Unity Concepts Software Components of a Cisco Unity System • Give subscri

Pagina 23 - Exchange

2-7Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 2 Cisco Unity Concepts Where Cisco Unity Stores Datacurrently supported by DUC for

Pagina 24 - Active Directory

2-8Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 2 Cisco Unity Concepts Where Cisco Unity Stores Data • Reliability: Because subsc

Pagina 25

2-9Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 2 Cisco Unity Concepts Where Cisco Unity Stores DataThe directory replicates the i

Pagina 26

2-10Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 2 Cisco Unity Concepts Where Cisco Unity Stores DataBecause this information can

Pagina 27 - Name Resolution

CHAPTER3-1Design Guide for Cisco Unity Release 5.xOL-14619-013Network Infrastructure RequirementsSee the following sections: • Availability of Networ

Pagina 28

3-2Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 3 Network Infrastructure Requirements Availability of Network Resources • Adminis

Pagina 29

3-3Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 3 Network Infrastructure Requirements Using Firewalls with Cisco Unityduring insta

Pagina 30 - Number of Voice Ports

iiiDesign Guide for Cisco Unity Release 5.xOL-14619-01CONTENTSPreface ixAudience ixDocument Conventions ixAdditional Cisco Unity Documenta

Pagina 31 - Audio Codecs

3-4Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 3 Network Infrastructure Requirements Sizing and Scaling Cisco Unity ServersMaximu

Pagina 32 - Audio Codecs

3-5Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 3 Network Infrastructure Requirements Audio CodecsIn some cases you might find tha

Pagina 33 - Deployment Models

3-6Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 3 Network Infrastructure Requirements Audio CodecsTTS, TTY, Pocket PCs, and Hand-H

Pagina 34 - Infrastructure

CHAPTER4-1Design Guide for Cisco Unity Release 5.xOL-14619-014Designing a Cisco Unity System with Exchange as the Message StoreThis chapter focuses on

Pagina 35 - Deployment Models

4-2Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Deployment Mod

Pagina 36

4-3Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Deployment Mod

Pagina 37

4-4Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Physical Place

Pagina 38

4-5Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Considerations

Pagina 39

4-6Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Considerations

Pagina 40

4-7Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Considerations

Pagina 41

ContentsivDesign Guide for Cisco Unity Release 5.xOL-14619-01Some Subscriber Information and Configuration Settings Are Stored on the Cisco Unity Serv

Pagina 42

4-8Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Considerations

Pagina 43

4-9Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Considerations

Pagina 44

4-10Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Consideration

Pagina 45

CHAPTER5-1Design Guide for Cisco Unity Release 5.xOL-14619-015Designing a Cisco Unity System with Domino as the Message StoreThis chapter focuses on u

Pagina 46

5-2Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Overview of Cisc

Pagina 47 - Server Placement

5-3Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Overview of Cisc

Pagina 48 - Authentication

5-4Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Overview of Cisc

Pagina 49 - Domino Clusters

5-5Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Overview of Cisc

Pagina 50 - Client Access Licenses

5-6Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Overview of Cisc

Pagina 51

5-7Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Overview of Cisc

Pagina 52 - Voice Messaging Configuration

ContentsvDesign Guide for Cisco Unity Release 5.xOL-14619-01Windows Domains and Domino Domains 5-5Server Placement 5-5Active Directory Account

Pagina 53

5-8Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Cisco Unity and

Pagina 54 - Network Services

5-9Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Unified Messagin

Pagina 55 - Operational Tasks

5-10Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Voice Messaging

Pagina 56

5-11Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Deploying Cisco

Pagina 57 - Overview

5-12Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Deploying Cisco

Pagina 58 - How an Integration Works

5-13Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Deploying Cisco

Pagina 59 - How an Integration Works

5-14Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Feature Parity

Pagina 60

CHAPTER6-1Design Guide for Cisco Unity Release 5.xOL-14619-016Integrating Cisco Unity with the Phone SystemSee the following sections: • Overview, pa

Pagina 61 - TIMG Integration

6-2Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System How an Integration WorksCisco Unit

Pagina 62

6-3Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System How an Integration WorksLines and

Pagina 63 - Phone system

ContentsviDesign Guide for Cisco Unity Release 5.xOL-14619-01Cisco Unified Communications Manager Authentication and Encryption for Cisco Unity Voice

Pagina 64 - Call Control

6-4Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System How an Integration WorksDTMF Integ

Pagina 65 - General Integration Issues

6-5Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System How an Integration WorksSerial (SM

Pagina 66 - Using SCCP or SIP)

6-6Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System How an Integration WorksFigure 6-5

Pagina 67 - Communications Manager

6-7Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System How an Integration WorksFigure 6-7

Pagina 68 - Clusters

6-8Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Sample Path for a Call from the Ph

Pagina 69

6-9Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System General Integration IssuesThe corr

Pagina 70

6-10Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Co

Pagina 71 - When Data Is Encrypted

6-11Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Co

Pagina 72

6-12Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Co

Pagina 73 - Express Over a LAN

6-13Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Co

Pagina 74

ContentsviiDesign Guide for Cisco Unity Release 5.xOL-14619-01Installing Exchange 2003 on the Cisco Unity Primary Server in a Standby Redundancy Confi

Pagina 75 - Unity Server

6-14Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Co

Pagina 76 - Call forward to busy greeting

6-15Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Co

Pagina 77

6-16Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Co

Pagina 78 - Integrating by Using SIP

6-17Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Co

Pagina 79 - SIP Compliance

6-18Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Co

Pagina 80 - PIMG or TIMG Units

6-19Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Co

Pagina 81

6-20Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Co

Pagina 82

6-21Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Co

Pagina 83 - Serial Integrations

6-22Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating by Using SIPIntegrati

Pagina 84 - Cisco Unity Failover

6-23Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating by Using SIP • A uni

Pagina 85 - Cisco Unity Failback

ContentsviiiDesign Guide for Cisco Unity Release 5.xOL-14619-01

Pagina 86

6-24Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Circuit-Switched

Pagina 87 - Notes for PIMG Integrations

6-25Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Circuit-Switched

Pagina 88 - Optional Integration Features

6-26Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Circuit-Switched

Pagina 89 - Alternate MWIs

6-27Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Circuit-Switched

Pagina 90 - Centralized Voice Messaging

6-28Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Circuit-Switched

Pagina 91 - Centralized Voice Messaging

6-29Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Circuit-Switched

Pagina 92

6-30Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Multiple Phone S

Pagina 93 - Failover

6-31Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Multiple Phone S

Pagina 94 - Standby Redundancy

6-32Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Optional Integration FeaturesOpti

Pagina 95 - Redundancy Configuration

6-33Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Optional Integration Features –A

Pagina 96 - Standby Redundancy

ixDesign Guide for Cisco Unity Release 5.xOL-14619-01PrefaceSee the following sections: • Audience, page ix • Document Conventions, page ix • Addit

Pagina 97

6-34Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Centralized Voice Messaging • Th

Pagina 98

6-35Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Centralized Voice MessagingFor a

Pagina 99

6-36Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Centralized Voice Messaging

Pagina 100

CHAPTER7-1Design Guide for Cisco Unity Release 5.xOL-14619-017Cisco Unity Failover and Standby RedundancySee the following sections: • Comparison of

Pagina 101 - Voice-Messaging System

7-2Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 7 Cisco Unity Failover and Standby Redundancy Standby RedundancyConfiguring Failov

Pagina 102

7-3Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 7 Cisco Unity Failover and Standby Redundancy Standby Redundancy –Sufficient band

Pagina 103

7-4Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 7 Cisco Unity Failover and Standby Redundancy Standby Redundancy • Both Cisco Uni

Pagina 104

7-5Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 7 Cisco Unity Failover and Standby Redundancy Standby RedundancyDiagram of a Stand

Pagina 105

7-6Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 7 Cisco Unity Failover and Standby Redundancy Standby Redundancy

Pagina 106

CHAPTER8-1Design Guide for Cisco Unity Release 5.xOL-14619-018Voice-Recognition Access to Cisco UnityThe Cisco Unity voice-recognition feature lets us

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