Cisco Systems H.323/SIP Guía de usuario descargar pdf (Pagina 43)

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Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1

OL-6571-02

Chapter 4 Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1

Troubleshooting Caller Connectivity

Checking the Cisco Unified MeetingPlace Audio Server System When Unable

to Dial Out on IP Ports

Step 1 Verify that incoming calls to the server are connecting. If not, perform the following procedures:

• Checking the Cisco Unified MeetingPlace Audio Server System When IP Ports Do Not Answer,

page 4-4

• Checking the Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Server

When IP Ports Do Not Answer, page 4-4

• Checking Cisco Unified CallManager When IP Ports Do Not Answer, page 4-5

Step 2 Verify that the port group is enabled for outgoing calls by using the port command.

Step 3 Check the translation table to verify IP calls are being directed to a port group that is configured for IP.

Tip You can use the xltest utility to check which port group will be used for the dialed number. This is

especially important for mixed PSTN and IP systems.

Step 4 At the tech$ prompt, enter cptrace -T 5.

Step 5 While monitoring the output of the trace command, make a test call.

Step 6 At the tech$ prompt, enter viewexlog -s info -l | more.

Tip Enter f to move forward in the log.

Step 7 Check for warnings and alarms, especially those that occur in “cpiphandler.cc” and “cpplacecall.cc”.

Step 8 At the tech$ prompt, enter activity.

Step 9 Choose option 4 to make a test call.

Step 10 Test internal extensions and outside numbers to isolate the problem.

Checking the Cisco Unified MeetingPlace H.323/SIP IP Gateway Software

Release 5.2.1 Server When Unable to Dial Out on IP Ports

Step 1 Open the Cisco Unified MeetingPlace Gateway SIM eventlog and verify that the IP-gateway server

receives the outdial command from the Cisco Unified MeetingPlace Audio Server system.

Step 2 In the Cisco Unified MeetingPlace Gateway SIM eventlog, verify that the correct phone number was

received by the IP-gateway server, as shown in the following example:

MeetingPlace IP outdial. Phone=651515 IRC=0 PSTN=46 Unit=0

Step 3 In the Release 5.2.1 configuration, verify that the outdial is sent by using the appropriate protocol.

Step 4 Verify that the gateway, gatekeeper, and proxy server addresses and ports are correct according to the

desired protocol.

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Cisco Systems H.323/SIP Guía de usuario Pagina 43