Cisco Systems ICM Software Version 4.5 Manual de usuario descargar pdf (Pagina 65)

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Adding Drill-Downs 65

3. Creating a Report

3. Click anywhere inside the “Peripheral Services Queue Delay Status”

report window. The DrillDown Editor appears. In this example, the

DrillDown Editor lists the corresponding real-time templates for

Routes:

Monitor ICR has rules that specify the groups of drill-down

templates that can be used in particular types of reports. Chapter 4,

“Reporting Basics,” provides a list of the drill-down rules and

defaults.

4. Click on the “routes02_call_status” template in the DrillDown

Editor. In this tutorial, you are setting a drill-down in order to view

additional call status data for the routes associated with a peripheral

service.

5. Click Apply to assign the drill-down template to the “Peripheral

Services Queue Delay Status” real-time graph. (Don’t close the

DrillDown Editor yet.)

You will be able to invoke the drill-down routes template for each

peripheral service in the graph. In other words, you can display a

separate drill-down report for each peripheral service listed in the graph.

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Cisco Systems ICM Software Version 4.5 Manual de usuario Pagina 65

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