Cisco Systems ICM Software Version 4.5 Manual de usuario Pagina 9
- Pagina / 328
- Tabla de contenidos
- MARCADORES
Valorado. / 5. Basado en revisión del cliente
Contents ix
Contents
persvc12_calls_analysis_half_hour ......................................................261
persvc13_calls_offered_daywise_graph...............................................263
persvc14_calls_handled_daywise_graph .............................................264
persvc15_calls_abandoned_daywise_graph........................................265
persvc16_calls_history_daywise_graph................................................266
persvc17_calls_offered_half_hour ........................................................267
persvc18_gate_half_hourly_status_grid ...............................................268
routes01_queue_delay_status..............................................................270
routes02_calls_status............................................................................271
routes03_effect_of_aban_on_servicelevel............................................272
routes04_calls_trend_analysis..............................................................273
routes05_calls_offered_half_pie...........................................................274
routes06_serv_level_monitor_graph.....................................................275
routes07_now_to5_grid.........................................................................276
routes11_calls_analysis_daywise.........................................................278
routes12_calls_analysis_half_hour.......................................................280
rtecli11_status_by_five_minutes...........................................................282
schimp01_name_time_numbers...........................................................283
trkgrp01_alltrunkbusy_graph.................................................................284
trkgrp02_idle_inservice_status..............................................................285
trkgrp03_trunkgroup_status_grid..........................................................286
trkgrp11_trunkgroup_performance_grid................................................287
Glossary..................................................................................... 289
Index .......................................................................................... 319
- Cisco ICM Software 1
- Supervisor Guide 1
- Contents 3
- Contents v 5
- Contents vii 7
- Contents ix 9
- Contents xi 11
- Audience 13
- Organization 13
- Typographic Conventions 14
- Other Publications 15
- 1. Overview 17
- 1. Overview 19
- Intelligent Call 20
- gathers enterprise call and 21
- 1.1.8. Network ICR 23
- Enterprise Skill Groups 26
- Peripheral Skill Groups 26
- 1.2.4. Service Arrays 28
- 1.2.5. Routes 29
- 34 Overview 34
- 36 Overview 36
- 2. The Admin Workstation 37
- EOTEL Admin Workstation 38
- 2. Admin Workstation 39
- 2.2.3. Monitor-Only AW 40
- 2.3. Monitor ICR Reporting 41
- 2.4.2. Analyzing the Data 45
- 2.5. Web View 47
- 48 The Admin Workstation 48
- 3. Creating a Report 49
- 3.1. The Report Example 50
- 3. Creating a Report 51
- 3.2. Starting Monitor ICR 52
- TRL key as you click 54
- 3.4. Launching the Report 56
- 3.6. Printing the Report 59
- 3.7. Saving the Report 59
- 3.8. Opening the Report 61
- 3.9. Setting Thresholds 61
- AB. (In the real-time 62
- 3.10. Adding Drill-Downs 64
- 3.11. Saving Your Workspace 67
- 4. Reporting Basics 69
- 4.2. Starting Monitor ICR 71
- 4.2.1. Toolbar Options 72
- 4.2.2. On-Line Help 73
- Press F1 74
- 4.2.3. Controller Time 74
- Date and Time 76
- Items 76
- Templates 76
- Category and Scope 76
- 4.3.2. Date and Time 80
- 4.3.3. Items 83
- 4.3.4. Templates 84
- 4.3.5. Launching Templates 85
- 4.4. Working with Reports 86
- 4.4.3. Shuffle Mode 90
- 4.6. Printer Setup 94
- 4.7. Printing Reports 96
- 4.8. Opening Saved Reports 96
- 4.9. File Association 97
- 4.10. Saving Your Workspace 98
- 4.13. Exporting Report Data 101
- 4. Reporting Basics 103
- 4.15. User Information 105
- 5. Setting Thresholds and 107
- Drill-Downs 107
- +). The report window is 108
- 5. Setting Thresholds 109
- 5.2.1. Drill-Down Hierarchy 110
- 5.2.2. Adding Drill-Downs 111
- 5.2.4. Invoking Drill-Downs 113
- See also: 115
- 6. Scheduling Reports 117
- 6.1. ICR Job Scheduler 118
- 6. Scheduling Reports 119
- 7. Available Data 125
- 7.1. Skill Group Data 126
- 7.2. Agent Data 128
- 7. Available Data 129
- 138 Available Data 138
- 140 Available Data 140
- 7.4. Service Data 141
- 7.5. Enterprise Data 145
- 7.6. Trunk Group Data 146
- 7.8. Service Array Data 147
- 7.9. Route Data 148
- 7.10. Peripheral Data 149
- 7.12. Call Type Data 151
- 7.13. Routing Client Data 151
- 7.14. Schedule Import Data 152
- 8. Template Reference 153
- See also: 154
- 8. Template Reference 155
- EOTEL Intelligent 216
- 288 Template Reference 288
- Glossary 289
- EOTEL•Agent Reporting 290
- ALT+SPACEBAR 295
- ALT+HYPHEN 295
- EOTEL•Enterprise Agent 298
- —Symbols— 319
- —Numbers— 319
- 320 Index 320
- Index 321 321
- 322 Index 322
- Index 323 323
- 324 Index 324
- Index 325 325
- 326 Index 326
- Index 327 327
- 328 Index 328
Relacionado con productos y manuales para Software Cisco Systems ICM Software Version 4.5
Software Cisco Systems OL-11390-01 Manual de usuario
(20 paginas)
(20 paginas)
Software Cisco Systems ONS 15327 Manual de usuario
(42 paginas)
(42 paginas)
Software Cisco Systems OL-3995-01 Manual de usuario
(120 paginas)
(120 paginas)
Software Cisco Systems 6500/7600 Manual de usuario
(134 paginas)
(134 paginas)
Software Cisco Systems OL-7029-01 Manual de usuario
(342 paginas)
(342 paginas)
Software Cisco Systems OL-14361-01 Manual de usuario
(28 paginas)
(28 paginas)
Software Cisco Systems N3KC3064TFAL3 Manual de usuario
(164 paginas)
(164 paginas)
Software Cisco Systems 1.4 Manual de usuario
(146 paginas)
(146 paginas)
Software Cisco Systems OL-5385-01 Manual de usuario
(22 paginas)
(22 paginas)
Software Cisco Systems OL-6415-04 Manual de usuario
(188 paginas)
(188 paginas)
Software Cisco Systems OL-10984-01 Manual de usuario
(104 paginas)
(104 paginas)
Software Cisco Systems SMC-127 Manual de usuario
(40 paginas)
(40 paginas)
Software Cisco Systems PGW 2200 Guía de usuario
(436 paginas)
(436 paginas)
Software Cisco Systems OL-5532-02 Manual de usuario
(32 paginas)
(32 paginas)
Software Cisco Systems 2200 Manual de usuario
(134 paginas)
(134 paginas)
Software Cisco Systems QC-29 Manual de usuario
(24 paginas)
(24 paginas)
Software Cisco Systems OL-25712-04 Manual de usuario
(768 paginas)
(768 paginas)
© 2020, manymanuals.es. Todos los derechos reservados | 0.139 s |
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Comentarios a estos manuales