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Chapter 8 Troubleshooting

Problem Solving Using a Subsystems Approach

Cisco SCE 2000 4/8xFE Installation and Configuration Guide

OL-7826-05 8-11

Symptom Possible Cause Possible Solution

Returned error is:

Error—File <file

name> does not exist

The package file does not exist in

the specified location.

Verify package file location and

try again.

In the output of the command,

the package file type is

management-image

instead of system-image

Package file type mismatch. Verify that you are trying to

open the correct package file.

In the output of the command,

the package file platform is

not the correct installation file

for the SCE 2000.

Package file platform mismatch. Verify that you have the package

file appropriate to your platform

type.

Returned error is:

Package file <file

name> does not

contain magic header

The file is not a software

installation package file.

Verify that you are trying to

open the correct package file.

Returned error is:

Error—There are only

X free bytes on

device <device

name>, but Y bytes

are needed for the

extraction (where X

and Y are stated in

bytes)

/tffs0/ device is full. Delete old and unnecessary files

and try the package extraction

again.

Troubleshooting the Management Subsystem

Check the following to help isolate a problem in the management subsystem.

Problems in the management subsystem could be any of the following:

• Management link is down. (Mng LINK LED not lit--also Status is WARNING)

• Management link is up (Mng LINK LED lit) but does not answer ping

• Telnet connection cannot be established due to link problems (Mng LINK LED not lit)

• Management link is up (Mng LINK LED lit) but Telnet connection cannot be established

• Telnet connection established, but terminates automatically

Note

When the management link is down and/or a Telnet connection cannot be established, you must

open a CLI session on a local terminal connected to the CON port. This enables you to solve the

problem and then reconnect through the management port.

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