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Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator’s Guide (H.323)
OL-4008-01
Chapter 7 Configuring and Debugging Fax Services
Debugging the Cisco ATA 186/188 Fax Services
Using rtpcatch to Analyze Common Causes of Failure
The following examples show the rtpcatch output of failed fax sessions. <3.200> is ATA; <2.53> is a
Cisco gateway.
Example 7-6 Cisco ATA Configuration Failure
---------- FAX Summary 1 ----------
[ 37]<2.53=>3.200> Codec G723
[ 39]<3.200=>2.53> Codec G723
Analysis
• <2.53> is the originating gateway and <3.200> is the terminating Cisco ATA.
• The Cisco ATA and the <2.53> gateway use G.723 codec.
Possible Causes for Failure
• The Cisco ATA is not configured with fax mode or fax pass-through mode.
• If the Cisco ATA is the gateway for a fax sender, the remote gateway is not configured with fax
pass-through mode.
Example 7-7 Fax Mode Failure
---------- FAX Summary 1 ----------
[ 37]<2.53=>3.200> Codec G711
[ 39]<3.200=>2.53> Codec G711
[ 1820]<2.53=>3.200> NSE PT 96, Cisco Fax Relay
[ 1966]<2.53=>3.200> NSE PT 96, Cisco Fax Relay
Analysis
• <2.53> is the originating gateway and <3.200> is the terminating Cisco ATA.
• The Cisco ATA and the <2.53> gateway begin with G.711 codec.
• The <2.53> gateway sends Cisco fax relay event packets.
Possible Cause for Failure
• Cisco fax relay option is not disabled on the gateway.
Example 7-8 Fax Pass-through Mode Failure
---------- FAX Summary 1 ----------
[ 2]<2.53=>3.200> Codec G723
[ 4]<3.200=>2.53> Codec G723
[ 106]<3.200=>2.53> Codec G711u/D
[ 107]<3.200=>2.53> NSE PT 100, EVT 192: Up-Speed, CED tone Detected
[ 1436]<3.200=>2.53> NSE PT 100, EVT 192: Up-Speed, CED tone Detected
Analysis
• <2.53> is the originating gateway, and <3.200> is the terminating Cisco ATA.
• The Cisco ATA upspeeds to G.711µ-law and sends G.711 upspeed NSE signaling packets.
• The <2.53> gateway does not respond to the NSE signaling packets.
- Analog Telephone Adaptor 1
- Administrator’s Guide (H.323) 1
- CONTENTS 3
- 5 Parameters and Defaults 5-1 5
- 6 Call Commands 6-1 7
- 9 Troubleshooting 9-1 8
- B Voice Menu Codes B-1 9
- D H.323 Signaling D-1 9
- Contents 10
- OL-4008-01 10
- Overview 11
- Audience 11
- Organization 12
- Conventions 12
- Related Documentation 14
- Obtaining Documentation 15
- Cisco.com 16
- Technical Assistance Center 16
- Cisco TAC Web Site 17
- Cisco TAC Escalation Center 17
- BASE-T data port 19
- H.323 Overview 20
- H.323 Terminals 21
- H.323 Gateways 21
- H.323 Gatekeepers 22
- H.323 MCUs 22
- H.323 Proxy Server 22
- Hardware Overview 23
- Function 24
- Software Features 25
- Cisco ATA H.323 Services 26
- Fax Services 27
- Supplementary Services 27
- 6. Power up the Cisco ATA 28
- Installing the Cisco ATA 29
- What You Need 30
- Installation Procedure 30
- Power-Down Procedure 33
- Default Boot Load Behavior 36
- Encapsulation 37
- Command Example 44
- Command Output 44
- Syntax examples 45
- Using a DHCP Server 47
- Without Using a DHCP Server 48
- Voice Configuration Menu 49
- Entering Alphanumeric Values 51
- Related Parameter 54
- Required Parameters 57
- Additional H.323 Services 63
- Configuring Billable Features 64
- Configuring Hook Flash Timing 65
- Configuring On-hook delay 66
- Debugging Diagnostics 66
- Hardware Information Display 66
- Network Timing 67
- Polarity Settings 67
- Progress Tones 67
- Setting Dial Plans 68
- Parameters and Defaults 71
- User Interface (UI) Parameter 73
- ToConfig 74
- • TftpURL, page 5-5 75
- • EncryptKey, page 5-6 75
- • CfgInterval, page 5-6 75
- CfgInterval 76
- EncryptKey 76
- Network Parameters 77
- StaticIp 78
- StaticRoute 78
- StaticNetMask 79
- UseLoginID 83
- LoginID0 83
- LoginID1 84
- AutMethod 84
- Gatekeeper Parameters 85
- AltGkTimeOut 86
- GkTimeToLive 87
- H.323 Mode Parameter 88
- Operating Parameters 88
- MediaPort 89
- LBRCodec 89
- NumTxFrames 93
- CallFeatures 94
- PaidFeatures 95
- CallerIdMethod 96
- Polarity 97
- TimeZone 99
- AltNTPIP 100
- • NTPIP, page 5-30 101
- • TimeZone, page 5-29 101
- • Bits 0-1: Unused 101
- SigTimer 102
- Description 103
- Value Type 103
- Related Parameters 103
- VLANSetting 104
- Optional Feature Parameters 105
- RingOnOffTime 106
- IPDialPlan 106
- DialPlan 107
- About Dial Plan Commands 108
- Dial Plan Blocking (In Rule) 109
- Example: 110
- Call-Progress Tone Parameters 111
- Recommended Values 112
- DialTone 113
- BusyTone 114
- ReorderTone 114
- RingbackTone 115
- CallWaitTone 115
- AlertTone 116
- Call Commands 119
- Context-Identifiers 121
- Input Sequence Identifiers 122
- Action Identifiers 122
- Call Command Example 123
- Call Command Behavior 125
- Chapter 6 Call Commands 126
- Using Fax Pass-through Mode 131
- AudioMode 132
- ConnectMode 133
- Enable Fax Pass-through Mode 134
- Disable Fax Relay Feature 135
- Using FAX Mode 136
- Procedure 137
- Terminating-Gateway Example 140
- Debugging FAX Mode 141
- Major functions 142
- How to Use 142
- Example of rtpcatch 143
- Explanation 144
- Analysis 146
- Possible Causes for Failure 148
- Possible Cause for Failure 148
- Definitions 151
- Preliminary Steps 153
- Running the Executable File 153
- Upgrade Requirements 153
- Using a Web Browser 155
- Troubleshooting 157
- Symptoms and Actions 158
- Debugging 160
- Frequently Asked Questions 161
- Contacting TAC 163
- Changing Call Commands 165
- Common Supplementary Services 165
- Caller ID 166
- Call-Waiting Caller ID 166
- Call Waiting in Sweden 167
- Voice Menu Codes 169
- GMT—used to time-stamp 171
- Cisco ATA Specifications 173
- Electrical Specifications 174
- Environmental Specifications 174
- Immunity Specifications 174
- Physical Interfaces 175
- Ringing Characteristics 175
- Software Specifications 175
- H.323 Signaling 179
- H.323 Signaling Scenarios 180
- Table D-2 Log Listings 181
- Table D-6 Log Listings 195
- Numerics 213
- Glossary 214
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