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Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator’s Guide (H.323)
OL-4008-01
Chapter 9 Troubleshooting
Contacting TAC
Contacting TAC
Qualified customers who need to contact the Cisco Technical Assistance Center (TAC) must provide the
following information:
• Product codes.
• Software version number—To identify the software revision number, use the configuration menu
number 123.
• Hardware version number—To identify the hardware revision number, use the serial number and
MAC address found on the label on the bottom of the Cisco ATA. The MAC address can also be
obtained using voice menu option 24.
• Software build information—To identify the software build information, use the voice menu option
123123.
• Cisco ATA serial number.
See the “Obtaining Technical Assistance” section on page xvi for instructions on contacting TAC.
Note Customers who obtained their equipment through service providers, independent dealers and other third
parties must contact their equipment provider for technical assistance.
- Analog Telephone Adaptor 1
- Administrator’s Guide (H.323) 1
- CONTENTS 3
- 5 Parameters and Defaults 5-1 5
- 6 Call Commands 6-1 7
- 9 Troubleshooting 9-1 8
- B Voice Menu Codes B-1 9
- D H.323 Signaling D-1 9
- Contents 10
- OL-4008-01 10
- Overview 11
- Audience 11
- Organization 12
- Conventions 12
- Related Documentation 14
- Obtaining Documentation 15
- Cisco.com 16
- Technical Assistance Center 16
- Cisco TAC Web Site 17
- Cisco TAC Escalation Center 17
- BASE-T data port 19
- H.323 Overview 20
- H.323 Terminals 21
- H.323 Gateways 21
- H.323 Gatekeepers 22
- H.323 MCUs 22
- H.323 Proxy Server 22
- Hardware Overview 23
- Function 24
- Software Features 25
- Cisco ATA H.323 Services 26
- Fax Services 27
- Supplementary Services 27
- 6. Power up the Cisco ATA 28
- Installing the Cisco ATA 29
- What You Need 30
- Installation Procedure 30
- Power-Down Procedure 33
- Default Boot Load Behavior 36
- Encapsulation 37
- Command Example 44
- Command Output 44
- Syntax examples 45
- Using a DHCP Server 47
- Without Using a DHCP Server 48
- Voice Configuration Menu 49
- Entering Alphanumeric Values 51
- Related Parameter 54
- Required Parameters 57
- Additional H.323 Services 63
- Configuring Billable Features 64
- Configuring Hook Flash Timing 65
- Configuring On-hook delay 66
- Debugging Diagnostics 66
- Hardware Information Display 66
- Network Timing 67
- Polarity Settings 67
- Progress Tones 67
- Setting Dial Plans 68
- Parameters and Defaults 71
- User Interface (UI) Parameter 73
- ToConfig 74
- • TftpURL, page 5-5 75
- • EncryptKey, page 5-6 75
- • CfgInterval, page 5-6 75
- CfgInterval 76
- EncryptKey 76
- Network Parameters 77
- StaticIp 78
- StaticRoute 78
- StaticNetMask 79
- UseLoginID 83
- LoginID0 83
- LoginID1 84
- AutMethod 84
- Gatekeeper Parameters 85
- AltGkTimeOut 86
- GkTimeToLive 87
- H.323 Mode Parameter 88
- Operating Parameters 88
- MediaPort 89
- LBRCodec 89
- NumTxFrames 93
- CallFeatures 94
- PaidFeatures 95
- CallerIdMethod 96
- Polarity 97
- TimeZone 99
- AltNTPIP 100
- • NTPIP, page 5-30 101
- • TimeZone, page 5-29 101
- • Bits 0-1: Unused 101
- SigTimer 102
- Description 103
- Value Type 103
- Related Parameters 103
- VLANSetting 104
- Optional Feature Parameters 105
- RingOnOffTime 106
- IPDialPlan 106
- DialPlan 107
- About Dial Plan Commands 108
- Dial Plan Blocking (In Rule) 109
- Example: 110
- Call-Progress Tone Parameters 111
- Recommended Values 112
- DialTone 113
- BusyTone 114
- ReorderTone 114
- RingbackTone 115
- CallWaitTone 115
- AlertTone 116
- Call Commands 119
- Context-Identifiers 121
- Input Sequence Identifiers 122
- Action Identifiers 122
- Call Command Example 123
- Call Command Behavior 125
- Chapter 6 Call Commands 126
- Using Fax Pass-through Mode 131
- AudioMode 132
- ConnectMode 133
- Enable Fax Pass-through Mode 134
- Disable Fax Relay Feature 135
- Using FAX Mode 136
- Procedure 137
- Terminating-Gateway Example 140
- Debugging FAX Mode 141
- Major functions 142
- How to Use 142
- Example of rtpcatch 143
- Explanation 144
- Analysis 146
- Possible Causes for Failure 148
- Possible Cause for Failure 148
- Definitions 151
- Preliminary Steps 153
- Running the Executable File 153
- Upgrade Requirements 153
- Using a Web Browser 155
- Troubleshooting 157
- Symptoms and Actions 158
- Debugging 160
- Frequently Asked Questions 161
- Contacting TAC 163
- Changing Call Commands 165
- Common Supplementary Services 165
- Caller ID 166
- Call-Waiting Caller ID 166
- Call Waiting in Sweden 167
- Voice Menu Codes 169
- GMT—used to time-stamp 171
- Cisco ATA Specifications 173
- Electrical Specifications 174
- Environmental Specifications 174
- Immunity Specifications 174
- Physical Interfaces 175
- Ringing Characteristics 175
- Software Specifications 175
- H.323 Signaling 179
- H.323 Signaling Scenarios 180
- Table D-2 Log Listings 181
- Table D-6 Log Listings 195
- Numerics 213
- Glossary 214
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